Terms and Conditions
Transparency is at the heart of how we work. These terms govern our professional relationship and the use of our digital platforms.
Service Scope
We define the boundaries of our performance marketing, SEO, and web development deliverables to ensure clear expectations from day one.
Payment Terms
How we handle invoicing, milestones, and retainers. We're big on automated billing to keep our agency lean and your projects moving fast.
Intellectual Property
Who owns what? We're clear about when ownership of final creatives transitions to you upon full payment settlement.
The Fine Print
Welcome to the official digital property of Petal Pixel. By browsing this site or engaging our Melbourne-based digital team, you're agreeing to the rules below. We've tried to keep the legalese to a minimum, but it's important stuff. Don't like these terms? Then you probably shouldn't use the site.
1. Acceptance of Terms
By accessing Petal Pixel, you warrant that you are at least 18 years old or under the supervision of a guardian. We're a professional agency; we expect professional conduct from our users.
2. Use of Services
Ever wonder why we're so strict about our strategy? It's because our reputation depends on quality. You agree not to use our digital assets for anything illegal or to harass our staff. We reserve the right to terminate access if things go south.
3. Limitation of Liability
While we strive for 100% uptime and perfect SEO results, the internet is a wild place. Petal Pixel isn't liable for indirect losses if a search algorithm changes overnight. It ain't pretty but it works as a standard protection for us both.
Note: These terms were last updated in October 2023. We change them occasionally, so check back.
Client Trust
"Why did we choose Petal Pixel? Because their approach to design isn't just about looks; it's about business growth. They simplified the entire legal and onboarding process for us."
Oropeza Postoronka
Marketing Director, TechScape"Process was smooth. Terms were clear. Hard to find an agency that doesn't hide behind jargon."
Careyana R.
"I appreciate the transparency in the payment and IP clauses. It made our procurement team very happy."